Post arrival services

First Home Visit

• Case Manager will visit the new arrivals on the second day
• Will introduce himself/herself and tell them about a case managers role in resettlement
• Make the first assessment on the immediate needs of the refugee(s)
• Reiterate on the safety issues discussed with them on arrival
• proper maintenance of their residence
• Introduce them to the residence manager and assist them in signing the lease

Intake Services

• Case Manager will conduct intake services within three days after arrival
• Make copies of all basic documents (I-94, passport, overseas medical documents, promissory note)
• Describe the role of ACC in the resettlement process
• Explain their rights and responsibilities
• Explain what the main objective of resettlement is – to make every employable refugee self-sufficient through employment
• Get the signature of the refugee(s) on all basic documents

Cultural Orientation on a life in United States

• Case Manager will provide an intensive cultural orientation starting on the 7th. day and continuing through the 90th. day